Service Department Management Bonus Page
Get the ProfitSmart KPI Tracking Tool and see all 9 KPI’s in one place. This tool will help you track each technician, see how all your techs stack up against each other, and give you a quick glace at your service department as a whole.
As a bonus to our Service Department attendees, get $100.00 off the regular price of the KPI Tracker. Normally $399.00, enter in promo code ps25 upon checkout.
Weekly Tech Meeting Outline
Click the image to download a sample.
Do You Have a Problem Delegating?
Download the quiz to find out.
Impact of Lost Materials Video
Hiring the Right Service Technician
Want to learn more about hiring the right service technician or promoting someone to a service manager? Through a TriMetrix assessment, we can compare a candidate’s DISC, driving forces and job competencies to that of a specific position. Current positions include – Service Technician, Maintenance Technician, Lead Installation Technician, CSR / Dispatcher, Comfort Consultant, and Service Manager.
Check out our Team Assessments page to learn about our process, and then contact us to discuss the specifics for YOUR company.
Demand Service KPI’s – Individual Spreadsheets
Revenue Per Billable Hour
The average service tech costs the company over $10,000 a year by under billing for work that was actually performed! Track the Revenue per Billable Hour and know for sure.
Percent of Daily Revenue Goal
Your techs will never miss a goal you don’t set. Set daily revenue goals, track their performance and watch them reach for it.
Percent of Residential Revenue Collected
Service calls are one thing but you need to collect the money. Techs should collect for residential service calls at the conclusion of the call 100% of the time.
First Time Completion Percentage
Every time your techs don’t finish a call the first time on site, that’s another sevrice call you can’t run and another diagnostic charge you can’t charge. They need to complete service calls the first time around.
Callback Percentage
Callbacks are expensive. Track the number of callbacks. Techs should not exceed 2.75% of their calls resulting in a callback.
Maintenance Agreement KPI’s
Maintenance Agreement Efficiency
You want your techs to complete maintenance calls in as close to your designated time as possible. Not too fast, not too long.
Maintenance Agreement Sales
Your techs have more face time with the customer and more credibility with the customer than anyone in the company. They need to be talking to your customers about purchasing maintenance agreements.
Average Repair Revenue per Hour
While performing maintenance agreement work, you techs should be looking for opportunities. They should average $40 in parts, pieces, additional repairs and add-ons per hour of maintenance agreement work.
ProfitSmart Activity KPI’s
Qualified Sales Leads Overall
Your techs have more credibility with the customer than anyone else. They also have more face time with the customer. They need to be looking for opportunities for a system replacement.
Qualified Sales Leads – Old Equipment
Old equipment is an opportunity for a bigger sale.
KPI Scoresheet
With key performance indicators to help facilitate an overall healthier company.
Actual Billed Hours Calculator
Determine how many hours you actually billed out in a department in order to better track your profitability.
